Written by: Kate Zusmann
Today we will learn how to use the website of Italian railways www.trenitalia.com, as well as independently buy tickets for high-speed trains in Italy without agencies and cunning intermediaries
There is only one official website for Italian railways – it is www.Trenitalia.com. It is available ONLY in Italian (default), English, French, German, and Chinese and should look like this:
Dealing with the website is quite tricky the first time, but only buying a ticket from an official carrier directly guarantees a safe trip. Also, at Trenitalia, you can always check the current schedule of regional trains and buy them in the machine.
It is a normal thing to meet bugs or slow work of the Trenitalia website. I recommend buying tickets at Omio.com ticket offices – this is the most reliable way to buy train tickets in Italy
Yes, although Trenitalia is one of the most used websites in Italy, frequent problems still appear when you try to purchase a ticket.
Note: Booking tickets online in advance makes sense for high-speed trains between large cities like Rome, Venice, Florence, Naples, Turin, Milan – since the cost in 2-3 months before the travel date is much lower. Please note that in the high season from March to November, the dates you need for your trip may not be suitable for the price and time of tickets at all
Now let’s try to purchase a ticket from Rome to Naples:
Pay attention that there are different types of trains: regional and high-speed trains.
I recommend traveling between Italy’s big cities only by high-speed trains because it is comfortable and fast, especially since buying tickets in advance can save a lot. For example, from Rome to Naples, a ticket usually costs 44 euros, and one month in advance we can buy it for 19.90 euros.
The price of ticket and duration of trip varies depending on which type of train you choose
As you can see on the screenshot above, if you choose a fast train ticket for 48 euro, the duration of the trip will be only 1 hour and 10 minutes. However, there is also a cheaper alternative, where you can get to Naples from Rome for 27 euro only, but with 1 stop in another city or with direct regional train within 2 hours.
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Moreover, you have to choose a type of your ticket: standard (reclinable fabric seats), premium (leather seats with reclining mechanism), business (more space for your trip), business area Silenzio (new option, where the whole coach is dedicated to people who would like to travel in silence), working area (with all needed equipment for business people), business salottino (area with max privacy, where snack and drinks are included in the ticket), executive (maximum comfort).
Among essential words and phrases in Italian for a ticket purchase, you will meet:
Actually, the registration process is easy: you have to indicate the main details about yourself and receive a confirmation email within a couple of minutes.
Note: the ticket buyer is not necessarily a passenger. You can buy tickets to your family, friends, or customers
Another plus of buying tickets in advance on the official website is that we have a wide selection of seats in the coach. Traveling as a family or a company of 3-4 people, you must agree, it is more pleasant to sit near each other. So we always reserve seats with tables whenever possible. There are 2 places nearby.
As you can see below, there are several different payment methods, where you can choose the one that you prefer more:
Usually, the payment process is easy, and the overall procedure of tickets purchase is not longer than 10 minutes.
Before traveling, you must familiarize yourself carefully with the whole variety of trains so that there are no unpleasant surprises later on during the trip.
Freccia translates as “arrow.” Indeed, these trains are associated with speed, where Frecci trains travel at 200-360 kilometers per hour.
There are three types of trains in this category –Frecciabianca, Frecciargento, Frecciarossa:
Intercity (IC) trains do many stops but connect more than two hundred cities. When traveling on them, you can really feel the spirit of real Italy. However, this option works only if you want to save money and are not in a hurry. The arrangement of seats in first-class coaches is classic: “2 + 1”.
Intercity Notte (ICN) is a great option for those who like traveling at night. Take a comfortable train in the evening, and in the morning, you are already in the right city. So you can save on a hotel and not lose precious daytime vacation time on long trips.
Eurocity (EC) are international trains. They go at least through the territory of two countries, stop only in the largest cities. Stops last no more than 5 minutes and in exceptional cases – 15 minutes.
Regionale (R) and Regionale Veloce (Rv) are ordinary trains. They stop at all stations and in all cities. Exceptions to this rule exist, but they are quite rare.
Via email, you will receive an electronic ticket, which is a confirmation of your reservation. If there is no message, check the SPAM folder. The ticket contains your trip’s details: who, where, train number, date, time, coach number, and location. You do not need to compost the ticket. For traveling, you need to save the file on your phone, or computer or copy the reservation code on a piece of paper.
An option to change the date or time of departure is provided only in the Base fare. If you bought tickets with a discounted promotion (Economy, SuperEconomy): they cannot be changed. Your ticket is valid only for a specific date, time and train. To replace a ticket, go to a special web page, and enter your email and reservation code. You will have options to change a ticket, request a refund, request compensation for the delay of a train, or add or change the number of passengers on your trip.
Trenitalia regularly holds promotions. For example, buying a one-day round-trip ticket can save you money. But the surest way to save money is to reserve tickets one month in advance. Share your feedback and experience in buying tickets on the Trenitalia official website (Trenitalia.com) in the comments.
An electronic ticket or reservation code is enough to save on your phone or tablet and show it to the controller. Printing a ticket is optional. Please note that tickets purchased online are valid only for a specific train – you have the number of the coach and the seat specified. It is unnecessary to buy tickets for Italian regional trains in advance since you can buy them in fact at the station. However, many tickets for regional trains are valid for 4 hours after departure.
You chose a trip, paid, and didn’t receive an electronic ticket by email? Unfortunately, conversations with Trenitalia tech support can take weeks. Therefore, although you can buy tickets without registration, we strongly recommend you register. Then, even if the tickets do not come to your mail, you can download them to your personal account.
Author: Kate Zusmann
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