How to Buy Tickets on Trenitalia Trains in Italy?

Today we will learn how to use the website of Italian railways www.trenitalia.com, as well as independently buy tickets for high-speed trains in Italy without agencies and cunning intermediaries

There is only one official website for Italian railways – it is www.Trenitalia.com. It is available ONLY in Italian (default), English, French, German, and Chinese and should look like this:

There is also a mobile app version of Trenitalia

Contents

How to Buy a Ticket

Dealing with the website is quite tricky the first time, but only buying a ticket from an official carrier directly guarantees a safe trip. Also, at Trenitalia, you can always check the current schedule of regional trains and buy them in the machine.

It is a normal thing to meet bugs or slow work of the Trenitalia website. I recommend buying tickets at Omio.com ticket offices – this is the most reliable way to buy train tickets in Italy

Yes, although Trenitalia is one of the most used websites in Italy, frequent problems still appear when you try to purchase a ticket.

Note: Booking tickets online in advance makes sense for high-speed trains between large cities like Rome, Venice, Florence, Naples, Turin, Milan – since the cost in 2-3 months before the travel date is much lower. Please note that in the high season from March to November, the dates you need for your trip may not be suitable for the price and time of tickets at all

Now let’s try to purchase a ticket from Rome to Naples:

How to buy ticket trenitalia online in Italy

Pay attention that there are different types of trains: regional and high-speed trains.

How to Choose a right Train in Italy?

I recommend traveling between Italy’s big cities only by high-speed trains because it is comfortable and fast, especially since buying tickets in advance can save a lot. For example, from Rome to Naples, a ticket usually costs 44 euros, and one month in advance we can buy it for 19.90 euros.

Trenitalia schedule for different trains online

The price of ticket and duration of trip varies depending on which type of train you choose

As you can see on the screenshot above, if you choose a fast train ticket for 48 euro, the duration of the trip will be only 1 hour and 10 minutes. However, there is also a cheaper alternative, where you can get to Naples from Rome for 27 euro only, but with 1 stop in another city or with direct regional train within 2 hours.

Read My Tips:

Types of Tickets

Explore Rome in the most comfortable way!

from €150.00

Moreover, you have to choose a type of your ticket: standard (reclinable fabric seats), premium (leather seats with reclining mechanism), business (more space for your trip), business area Silenzio (new option, where the whole coach is dedicated to people who would like to travel in silence), working area (with all needed equipment for business people), business salottino (area with max privacy, where snack and drinks are included in the ticket), executive (maximum comfort).

How to buy ticket trenitalia online, choose ticket type

Among essential words and phrases in Italian for a ticket purchase, you will meet:

Da (from where): Roma (Tutte Le Stazioni), Rome (All stations)
A (to where): Napoli (Tutte Le Stazioni), Naples (All stations)
TUTTI I TRENI – all trains FRECCE – only high-speed trains (FRECCIAROSSA, FRECCIARGENTO, FRECCIABIANCA), that travel among big cities – Naples, Rome, Milan, Venice, Florence, Bologna
REGIONALI – regional trains, the most budgetary, but not the most comfortable way to travel in Italy
Options: SOLO ANDATA – a one-way ticket
ANDATA E RITORNO – round-trip tickets
Adulti – adult passengers over 14 years old
Ragazzi – children under 14 years old inclusive
Cerca – Search
Conferma – Confirm

Registration Process

Actually, the registration process is easy: you have to indicate the main details about yourself and receive a confirmation email within a couple of minutes.

Online registration on Trenitalia website

Note: the ticket buyer is not necessarily a passenger. You can buy tickets to your family, friends, or customers

Choosing Place in a Coach

Another plus of buying tickets in advance on the official website is that we have a wide selection of seats in the coach. Traveling as a family or a company of 3-4 people, you must agree, it is more pleasant to sit near each other. So we always reserve seats with tables whenever possible. There are 2 places nearby.

Choose your seats in a coach while buying tickets Trenitalia online

Payment

As you can see below, there are several different payment methods, where you can choose the one that you prefer more:

Payment methods for purchasing Trenitalia tickets online

Usually, the payment process is easy, and the overall procedure of tickets purchase is not longer than 10 minutes.

Types of Trains

Before traveling, you must familiarize yourself carefully with the whole variety of trains so that there are no unpleasant surprises later on during the trip.

Frecci

Freccia translates as “arrow.” Indeed, these trains are associated with speed, where Frecci trains travel at 200-360 kilometers per hour.

There are three types of trains in this category –Frecciabianca, Frecciargento, Frecciarossa:

Frecciabianca (“white arrow”) – trains that serve directions from Milan to Venice, Trieste, and Udine. Also under the “guardianship” of the “White Arrow” are the local coastal lines of the Adriatic, Lecce, and Bari. A distinctive feature of Frecciabianca is high comfort, simplicity, and conciseness in the train’s design, as well as very affordable ticket prices. As for the interior, in the first-class coach, the seats are arranged according to the “2 + 1” scheme (single seats on the left and double seats on the right). This results in a wide aisle and a well-designed luggage system.
Frecciargento translates as “silver arrow.” These trains ride both standard and high-speed lines. The main routes pass through Verona, Rome, Venice, Reggio Calabria, Bari, and Lecce. In the first class, the arrangement of seats is “2 + 1”. They go in the direction of train movement. There is a lot of free space in coaches. In the second class, the seating arrangement is 2 + 2.
Frecciarossa (“red arrow”) are the fastest trains in Italy. They accelerate to 360 kilometers per hour! Ply between major cities: Milan – Rome (you can get there in just 3 hours); Milan – Bologna (only 1-hour trip); Rome – Naples (can be reached in 1 hour 10 minutes), etc. The first and second classes practically do not have differences. In the first class, passengers are seated according to the “2 + 1” scheme; in the second – “2 + 2”. Armchairs are equally comfortable, and there are spacious walkways. You can lay out small tables, and there are sockets for connecting laptops and other devices.

Intercity

Intercity (IC) trains do many stops but connect more than two hundred cities. When traveling on them, you can really feel the spirit of real Italy. However, this option works only if you want to save money and are not in a hurry. The arrangement of seats in first-class coaches is classic: “2 + 1”.

Intercity Notte

Intercity Notte (ICN) is a great option for those who like traveling at night. Take a comfortable train in the evening, and in the morning, you are already in the right city. So you can save on a hotel and not lose precious daytime vacation time on long trips.

Eurocity

Eurocity (EC) are international trains. They go at least through the territory of two countries, stop only in the largest cities. Stops last no more than 5 minutes and in exceptional cases – 15 minutes.

Regionale

Regionale (R) and Regionale Veloce (Rv) are ordinary trains. They stop at all stations and in all cities. Exceptions to this rule exist, but they are quite rare.

Another option is to choose the ItaloTreno company with comfortable trains and fantastic service.

How Does Ticket Look Like?

Via email, you will receive an electronic ticket, which is a confirmation of your reservation. If there is no message, check the SPAM folder. The ticket contains your trip’s details: who, where, train number, date, time, coach number, and location. You do not need to compost the ticket. For traveling, you need to save the file on your phone, or computer or copy the reservation code on a piece of paper.

How to Change a Ticket?

An option to change the date or time of departure is provided only in the Base fare. If you bought tickets with a discounted promotion (Economy, SuperEconomy): they cannot be changed. Your ticket is valid only for a specific date, time and train. To replace a ticket, go to a special web page, and enter your email and reservation code. You will have options to change a ticket, request a refund, request compensation for the delay of a train, or add or change the number of passengers on your trip.

Promotions and Discounts

Trenitalia regularly holds promotions. For example, buying a one-day round-trip ticket can save you money. But the surest way to save money is to reserve tickets one month in advance. Share your feedback and experience in buying tickets on the Trenitalia official website (Trenitalia.com) in the comments.

If you have questions, feel free to ask 🙂

Do I have to Print my Ticket?

An electronic ticket or reservation code is enough to save on your phone or tablet and show it to the controller. Printing a ticket is optional. Please note that tickets purchased online are valid only for a specific train – you have the number of the coach and the seat specified. It is unnecessary to buy tickets for Italian regional trains in advance since you can buy them in fact at the station. However, many tickets for regional trains are valid for 4 hours after departure.

Read: How to get to Fiumicino airport from Rome city center

You Did Not Receive a Ticket

You chose a trip, paid, and didn’t receive an electronic ticket by email? Unfortunately, conversations with Trenitalia tech support can take weeks. Therefore, although you can buy tickets without registration, we strongly recommend you register. Then, even if the tickets do not come to your mail, you can download them to your personal account.

Author: Kate Zusmann

For the last 10 years, I live in the Eternal City. Traveling, exploring new things, writing blogs, and shooting vlogs are my main hobbies, but the thing that I like even more is sharing my experience and thoughts with you! Explore Rome with Us :)

How to Buy Tickets on Trenitalia Trains in Italy?